FAQs
Baths
If the fall is 5mm or less then the bath is within BS tolerances. If greater please contact Vernon Turtbury Customer Care Team.
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If using bath oils etc. advise against use in future. To remove marks advise customer to use T-Cut. See sheet provided.
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If the bow (convex or concaved) is 5mm or less from end to end then the bath is within BS tolerances. If greater then please contact Vernon Tutbury Customer Care Team.
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An “Acrylic bath repair kit” can be purchased from Anglo Adhesives and Services Ltd. Telephone: 0116 2322922
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If slightly out then holes can be elongated using a ‘Rat Tail’ file. If significantly out please contact Vernon Tutbury Customer Care Team.
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If in Tap, Overflow or Waste Hole area check installation of fittings, i.e. has silicone been used. If no silicone has been used, it may be a possible installation error. If silicone has been used or is coming away else where please contact Vernon Tutbury Customer Care Team.
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Car body filler is the best material to use to re secure, alternatively ‘Polyfiller’ can be used. Never use anything such as Super Glue.
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If it has not been cleaned recently ask to clean using Spray or Moose cleaner, if not removed use T-Cut then cleaner again. If it is lifting could be rear impact. If it is a different colour (usually in colour from the rest of the Orange like colour) could be Exotherm. Please contact Vernon Tutbury Customer Care Team.
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If acrylic appears to be lifting, it is most likely that the bath has had rear impact (via GRP) – Transit, Handling or Installation damage. If there are a number of cracks/lines leading away from one central point, it is most likely something has been dropped into the bath, directly onto the acrylic surface.
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Cast Stone Trays
No – By doing so will not only invalidate your guarantee. This will also result in the tray cracking, which is irreparable.
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Can the resin (Brown in colour) be seen through the scratch? If not – Use G3 car polish, G3 is like T-Cut but do not use T-Cut as it tends to stain the Gel Coat. If can be seen – Then tray requires a repair kit. See below.
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Exterior Plywood or Marine Ply can be used as an alternative. Exterior Plywood must be treated with a clear waterproofing agent. Marine Ply is by far the better of all three bases however it can be very expensive to purchase.
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Either Sand and Cement (mixed at 5:1 ratio) or silicone can be used. Either method must cover the entire base and sidewalls. It must also not be less than 5mm in thickness at the lowest point when levelled.
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Yes – All trays have fall built in.
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Is it a surface crack? Yes – it can possibly be repaired A “Cast Stone Repair Kit” can be purchased from Eeco. Telephone: 01274 679524.
Does the crack go all the way through the tray? Yes – Please contact Vernon Tutbury Customer Care team.
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Any forms of spray or foam cleaner for stubborn stains, but never use any abrasive cleaners i.e. Cream Cleaners.
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This is not something that we advise, due to every installation varying. Please obtain advise from a plumber.
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73mm Flange, unsloted waste with a tail length of 3½“. Shallow 90mm combined waste and trap.
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Enclosures
Have ALL vertical joints both inside & out been sealed with silicone? If not, seal ALL vertical joints and leave for 24Hrs to cure
Has ONLY the external horizontal joint been sealed with silicone? If the internal joint has been sealed with silicone then REMOVE IT. If the external horizontal joint has not been sealed do so and leave 24Hrs to cure.
Has silicone been placed between the tray and the enclosure, other than on the external horizontal joint? If so then remove silicone from between the tray and the enclosure.
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With the wall posts pushed fully home measure the overall length. Dimensions should be:
760mm Enclosure - 730mm
900mm Enclosure - 855mm.
If dimensions are as above then there is no reason for the fault, please contact Vernon Tutbury Customer Care Team. If they are different then it may be a possible manufacturing fault, please contact Vernon Tutbury Customer Care Team.
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Is the tray installed level? If not re-install the tray level.
Are the horizontal or vertical enclosure profiles different lengths? If they are, then there is a manufacturing fault, please contact Vernon Tutbury Customer Care Team.
Some of the wheels may be fitted upside down. If this is the case then there is a manufacturing error, please contact Vernon Tutbury Customer Care Team.
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Is the gap even all the way down? If NO, then check door for being out of square, (Possibly manufacturing, wheels may have been positioned incorrectly) if YES continue.
Are ANY of the verticals bowed? i.e. wall post, frame housing glass etc. If any of the verticals are bowed (Except verticals housing the glass) then it is an installation error, this must be rectified by the installer. However, if it is the verticals housing the glass then contact Vernon Tutbury Customer Care Team as it is a manufacturing fault.
Are the horizontal or vertical enclosure profiles different lengths? If they are, then there is a manufacturing fault, please contact Vernon Tutbury Customer Care Team.
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Have ALL vertical joints both inside & out been sealed with silicone? If not, seal ALL vertical joints and leave for 24Hrs to cure
Has ONLY the external horizontal joint been sealed with silicone? If the internal joint has been sealed with silicone then REMOVE IT. If the external horizontal joint has not been sealed do so and leave 24Hrs to cure.
Has silicone been placed between the tray and the enclosure, other than on the external horizontal joint? If so then remove silicone from between the tray and the enclosure.
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Is the tray installed level? If not re-install the tray level.
Are the magnetic seals at 45º angle to each other? If not turn around one of the magnetic seals.
Is the outer frame in perfect horizontal & vertical alignment i.e. is the outer frame square? If not reposition the outer frame so that it is installed square.
Are ANY of the verticals bowed? i.e. wall post, frame housing glass etc. If any of the verticals are bowed (Except verticals housing the glass) then it is an installation error, this must be rectified by the installer. However, if it is the verticals housing the glass then contact Vernon Tutbury Customer Care Team as it is a manufacturing fault.
Are the horizontal or verticals different lengths? If they are, then there is a manufacturing fault, please contact Vernon Tutbury Customer Care Team.
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Is the gap even all the way down? If NO then check door for being out of square, if YES continue.
Are ANY of the verticals bowed? i.e. wall post, frame housing glass etc. If any of the verticals are bowed (Except verticals housing the glass) then it is an installation error, this must be rectified by the installer. However, if it is the verticals housing the glass then contact Vernon Tutbury Customer Care Team as it is a manufacturing fault.
Are the horizontal or vertical enclosure profiles different lengths? If they are then there is a manufacturing fault, please contact Vernon Tutbury Customer Care Team.
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Have ALL vertical joints both inside & out been sealed with silicone?If not, seal ALL vertical joints and leave for 24Hrs to cure.
Has ONLY the external horizontal joint been sealed with silicone? If the external horizontal joint has not been sealed do so and leave 24Hrs to cure. If the internal joint has been sealed with silicone then REMOVE IT.
Has silicone been placed between the tray and enclosure other than between the external horizontal joint? If so then remove silicone from between the tray and enclosure.
Has the threshold strip been fitted? If not, fit it. Ensure that moulding ‘A’ is positioned at the Open Side and moulding ‘B’ by the Pivot Pin. Please refer to the fitting instructions.
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Is the tray installed level? If not re-install the tray level.
Are the magnetic seals at 45º angle to each other? If not turn around one of the magnetic seals.
Is the outer frame in perfect horizontal & vertical alignment i.e. is the outer frame square? If not reposition the outer frame so that it is installed square. DO NOT use the adjustment on the pivot pins if door is out of square.
Are ANY of the verticals bowed? i.e. wall post, frame housing glass etc. If any of the verticals are bowed (Except verticals housing the glass) then it is an installation error, this must be rectified by the original installer. However, if it is the verticals housing the glass then contact the Vernon Tutbury Customer Care Team as it is a manufacturing fault.
Are the horizontal or verticals different lengths. If they are, then there is a manufacturing fault, please contact the Vernon Tutbury Customer Care Team.
ONLY if all above has been checked can you now adjust pivot pins. See Step 10 in Pivot Door instructions.
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Is moulding ‘A’ (Narrow moulding) positioned at the Open Side and moulding ‘B’ (Wider moulding) by the Pivot Pin? Please refer to the fitting instructions. If not place the correct mouldings to the correct side of the door?
Have both threshold mouldings ‘A’ and ‘B’ been attached to threshold with silicone? Please refer to the fitting instructions. If not, apply silicone and leave 24Hrs to cure.
Is the threshold strip the correct length for the door? Please refer to the fitting instructions. 700mm door - 499mm threshold strip 760mm door - 559mm threshold strip 900mm door - 699mm threshold strip.
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Have ALL vertical joints both inside & out been sealed with silicone? If not, seal ALL vertical joints and leave for 24Hrs to cure
Has ONLY the external horizontal joint been sealed with silicone? If the internal joint has been sealed with silicone then REMOVE IT. If the external horizontal joint has not been sealed do so and leave 24Hrs to cure.
Has silicone been placed between the tray and the enclosure, other than on the external horizontal joint? If so then remove silicone from between the tray and the enclosure.
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Have the ‘Boomerangs’ been fitted correctly? Check installation instruction for correct installation Step 3.
Have door stop profiles been manufactured correctly? Check installation instruction for correct installation
Do the ‘Boomerangs’ dip in the middle? – To check, measure distance at each by fixed paneland in the middle of the Boomerangs. If dimension in the middle is less than each end – incorrect installation. See instructions provided for how to rectify.
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Is the tray installed level? If not re-install the tray level.
Are the horizontal or vertical enclosure profiles different lengths? If they are, then there is a manufacturing fault, please contact Vernon Tutbury Customer Care Team.
Some of the wheels may be fitted upside down. If this is the case then there is a manufacturing error, please contact Vernon Tutbury Customer Care Team.
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Have ALL vertical joints both inside & out been sealed with silicone? If not, seal ALL vertical joints and leave for 24Hrs to cure
Has ONLY the external horizontal joint been sealed with silicone? If the internal joint has been sealed with silicone then REMOVE IT. If the external horizontal joint has not been sealed do so and leave 24Hrs to cure.
Has silicone been placed between the tray and the enclosure, other than on the external horizontal joint? If so then remove silicone from between the tray and the enclosure.
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What is your minimum dimension?
700 Side Panel - 658mm (Including wall post and corner post)
760 Side Panel - 718mm (Including wall post and corner post)
900 Side Panel - 858mm(Including wall post and corner post)
If dimension is approximately 15mm less than the above, then the corner post has been fitted the wrong way around.
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Is the door sliding on the inside or outside of the fixed panel? If it is sliding on the outside then it is fitted inside out. Please contact original installer.
Have ALL vertical joints both inside & out been sealed with silicone? If not, seal ALL vertical joints and leave for 24Hrs to cure
Has ONLY the external horizontal joint been sealed with silicone? If the internal joint has been sealed with silicone then REMOVE IT. If the external horizontal joint has not been sealed with silicone do so and leave 24Hrs to cure.
Has silicone been placed between the tray and the enclosure, other than on the external horizontal joint? If so then remove silicone from between the tray and the enclosure.
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Is the tray installed level? If not re-install the tray level.
Are the horizontal or vertical profiles different lengths? If they are, then there is a manufacturing fault, please contact Vernon Tutbury Customer Care Team.
Some of the wheels may be fitted upside down. If this is the case then there is a manufacturing error, please contact Vernon Tutbury Customer Care Team.
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Is the gap even all the way down? If NO, then check door for being out of square, if YES continue.
Are ANY of the verticals bowed? i.e. wall post, frame housing glass etc. If any of the verticals are bowed (Except verticals housing the glass) then it is an installation error, this must be rectified by the original installer. However, if it is the verticals housing the glass then contact Vernon Tutbury Customer Care Team as it is a manufacturing fault.
Are the horizontal or verticals different lengths? If they are, then there is a manufacturing fault, please contact Vernon Tutbury Customer Care Team.
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Remove any powder coating from reverse of cover cap. If still won’t fit replace wall post fixings and or cover cap (either possibly damaged).
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1. Check that shower tray is level. If the tray is not level; reinstall. Until tray is level everything else will be impossible to judge.
2. Measure diagonally the outer frame of the door, from top left to bottom right and top right to bottom left. Compare the two dimensions. If the diagonals are out:
a. Remove the wall post cover strips. b. Loosen the top three screws on the left and right hand of the door holding the wall post fixings. c. Pull the horizontal in the direction required to bring the door back into square. d. Re-secure the wall post fixings using the same screws (No.6 x 1/2”). N.B. It may be necessary to re-drill through the wall post fixings with a 2.5mm drill bit, and secure using the same screws (No.6 x 1/2”).
3. Check the vertical outer frame to ensure that it is not bowed. If the outer frame verticals are bowed: a. Remove the wall post cover strips. b. Loosen the middle two screws on the left and right hand of the door holding the wall post fixings. c. If the verticals do not go back straight, pull/push the verticals to force them to go straight. d. Re-secure the wall post fixings using the same screws (No.6 x 1/2”). N.B. It may be necessary to re-drill through the wall post fixings with a 2.5mm drill bit, and secure using the same screws (No.6 x 1/2”).
4. Measure the length of the horizontals & verticals on the outer frame, compare the dimensions. If horizontals or verticals are a different length, then please contact Vernon Tutbury Customer Care Team as the item is faulty.
5. Measure the distance from the centre line of the pivot pin to the nearest side of the outer frame of the enclosure at the top and bottom and compare the two distances. If pivot pins are in different positions: a. First, make sure that diagonals are correct. b. Remove screw cover caps from each side of the pivot pin housing(s). c. Loosen the screws. d. Move the pivot pin housing(s) to the desired position. e. Tighten the screws and replace cover caps.
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Overbath Screens
For full answers refer to appropriate fixing instructions provided. Fit the adhesive pad (N).
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For full answers refer to appropriate fixing instructions provided. Horizontal seals too short, replace seals.
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For full answers refer to appropriate fixing instructions provided.
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Suites
Check floor is level and basin is level on the pedestal. If basin is 5mm or more out, contact Vernon Tutbury Customer Care Team. If there is a gap of 4mm or more then contact Vernon Tutbury Customer Care Team.
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If not level pack until level. Tolerance is 3mm from level floor.
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Front – Tolerance is 6mm inward bow. Back – If bow or screw fixing areas are not flat to wall please contact Vernon Tutbury Customer Care Team.
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If floor is not level, pack until level. Pan tolerance is 5mm from level floor. Adjust connection and or pack under pan to suit. If over 5mm, contact Vernon Tutbury Customer Care Team.
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Identify suite. Having identified continue.
Is water up to water line? If not adjust inlet valve.
Test syphon manually (pull ‘C’ link) several times. If syphon does not work, contact Vernon Tutbury Customer Care Team. If it works then the lever and syphon have been installed incorrectly.
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Does the water rise abnormally high in pan during the flush and then fall slowly away? If yes, there could be a blockage in the existing installation or not enough fall on the pipe work.
Does water flow evenly down both side’s of the pan and meet in the middle? If yes, the pan is functioning normally.
Does water flow evenly on both side’s but leave a gap at the front? If gap is below 75mm (3”) pan should work normally. Over 75mm (3”) contact Vernon Tutbury Customer Care Team.
Does more water flow on one side than the other? This will cause “Whirlpool” effect. In this case contact Vernon Tutbury Customer Care Team.
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Areas that are not glazed in manufacture:
• Basin – Back of basin and underneath tap platform.
• Pedestal – Back of pedestal.
• Cistern – Inside, back and underneath.
• Pan – Underside of pan and inside outlet.
• Bidet – Underside of pan and inside outlet.
If there is a none glazed area elsewhere on the item please contact Vernon Tutbury Customer Care Team.
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Is the mark silver or grey in colour? Mark is from metal (e.g. Metal plug or Plug chain) or other piece of ceramic rubbing onto it, can be removed by Brasso™ type cleaner or Ceramic Rubber.
Is the mark black in colour? Could be kiln dirt, please contact Vernon Tutbury Customer Care Team.
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Check outlet is sealed correctly. Use sealant if required.
Check water is not running from pan to cistern seal. Use sealant if required.
Is leak appearing at base of pan? If above are sealed correctly then contact Vernon Tutbury Customer Care Team.
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Is the external surface of the cistern dry? Could be condensation if cistern is wet up to water level. Ventilation required.
Is the leak constant? Check seals are on inside of tank, silicone is used on rough areas, and all joints are fully tightened.
Does it leak more when flushed? Check and refit pan to cistern seal (Close coupling kit).
Are there any cracks that are visible on the outside of the cistern? If there are contact Vernon Tutbury Customer Care Team.
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Check water level is set correctly. Adjust by moving float or adjust screw (see syphon instruction provided).
Is float sticking as water rises? Reset into correct position
Has debris got into service pipe during fitting, holding valve open? Shut off at service valve and check.
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